{"id":1875,"date":"2018-04-25T09:10:36","date_gmt":"2018-04-25T07:10:36","guid":{"rendered":"http:\/\/meetgreen.de\/?page_id=1875"},"modified":"2025-01-22T22:36:50","modified_gmt":"2025-01-22T21:36:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/meetgreen.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1499769636912{padding-top: 100px !important;padding-right: 100px !important;padding-bottom: 100px !important;padding-left: 100px !important;background-image: url(\/wp-content\/uploads\/2017\/07\/Kostenlose-Telefonkonferenz-meetgreen-Hilfecenter.jpg?id=1223) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; background_color=&#8221;#ffffff&#8221; color=&#8221;#ffffff&#8221; padding_top=&#8221;70px&#8221; padding_bottom=&#8221;150px&#8221; el_class=&#8221;overlay&#8221;][vc_column][meetyoo_container][vc_column_text]<\/p>\n<h1 id=\"u29185-2\" style=\"margin-bottom: 100px; text-align: center;\"><span style=\"color: #ffffff;\">Frequently Asked Questions<\/span><\/h1>\n<p>[\/vc_column_text][\/meetyoo_container][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1497252860264{padding-bottom: 300px !important;}&#8221;][vc_column][meetyoo_container css=&#8221;.vc_custom_1496734008051{padding-top: 70px !important;}&#8221;][vc_custom_heading text=&#8221;Invite&#8221; font_container=&#8221;tag:h2|font_size:36|text_align:left|color:%234a4a4a&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1524222788035{padding-bottom: 35px !important;}&#8221;][vc_tta_accordion style=&#8221;flat&#8221; color=&#8221;white&#8221; c_icon=&#8221;&#8221; active_section=&#8221;999&#8243; collapsible_all=&#8221;true&#8221; css=&#8221;.vc_custom_1497252304581{padding-bottom: 70px !important;}&#8221;][vc_tta_section title=&#8221;How many participants can I invite to join an audio conference?&#8221; tab_id=&#8221;teilnehmeranzahl&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: left;\">The meetgreen audio conference can be held with as many as 20 participants, including an administrator.<\/p>\n<p style=\"text-align: left;\">If you want to hold a conference with more participants, you can use our <a href=\"http:\/\/meet.green\/plus\/\">meetgreenPlus-rate<\/a>\u00a0which allows you to invite up to 35 persons to join your conference.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can participants take part in an audio conference from abroad?&#8221; tab_id=&#8221;teilnehmer-aus-ausland&#8221;][vc_column_text]To participate in a conferencefrom abroad, we recommend using the <a href=\"http:\/\/meet.green\/plus\/\">meetgreenPlus-rate<\/a>\u00a0which includes 30 international access numbers.<\/p>\n<p>Alternatively, you can forward the land line number\u00a0<a href=\"tel:+4930868757757\">+49 30 868 757 757\u00b2<\/a>\u00a0to participants who are located abroad.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is an ics-file and how is it connected to the invitation tool?&#8221; tab_id=&#8221;ics-datei&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: left;\">An ics-file is a calendar file &#8211; clicking the file attachment allows you to automatically add the time and date of the audio conference to your calendar. It works with all programs that support ics formats, e.g. MS Outlook, Apple iCal, or Mozilla Thunderbird.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_custom_heading text=&#8221;Dial-in&#8221; font_container=&#8221;tag:h2|font_size:36|text_align:left|color:%234a4a4a&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1524224438896{padding-bottom: 35px !important;}&#8221;][vc_tta_accordion style=&#8221;flat&#8221; color=&#8221;white&#8221; c_icon=&#8221;&#8221; active_section=&#8221;999&#8243; collapsible_all=&#8221;true&#8221; css=&#8221;.vc_custom_1500539957679{padding-bottom: 70px !important;}&#8221; el_id=&#8221;einwahl&#8221;][vc_tta_section title=&#8221;Is it possible to participate in an audio conference via mobile phone?&#8221; tab_id=&#8221;einwahl-smartphone&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: left;\">The participation via mobile phone is possible for all audio conference participants.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I start an audio conference?&#8221; tab_id=&#8221;teilnehmeranzahl&#8221;][vc_column_text]When the time and date of your conference has arrived, all participants can use one of the dial-in numbers which have been sent out to dial into the conference room. After a welcome message, you will be asked to enter the 7-digit PIN which you have received after your registration.<\/p>\n<p>Be careful to check if your phone is set to Dual-Tone Multifrequency (DTMF), which enables keyboard entries via phone. (It is generally standard for modern telephones to be set to DTMF.)<\/p>\n<p>After entering the correct PIN you will be rerouted to your audio conference. Should you be the first to join the conference room, you will hear music playing until another participant arrives.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can participants take part in an audio conference from abroad?&#8221; tab_id=&#8221;teilnehmer-ausland&#8221;][vc_column_text]To participate in a conference when you are out of the country, we recommend the \u00a0<a href=\"http:\/\/meet.green\/plus\/\">meetgreenPlus-rate<\/a> that includes 15 international access numbers.<\/p>\n<p>Alternatively, you can forward the land line number\u00a0<a href=\"tel:+4930868757757\">+49 30 868 757 551\u00b2<\/a>\u00a0to participants who are located abroad.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Which dial-in numbers are available?&#8221; tab_id=&#8221;einwahlnummern&#8221;][vc_column_text]As a meetgreen user you can dial into conferences by using the German dial-in number\u00a0<a href=\"tel:+4930868757757\">+49 30 868 757 551\u00b2<\/a> or the donation number\u00a0<a href=\"tel:+491805535353\">01805 &#8211; 53 53 53<sup>1<\/sup><\/a>.<\/p>\n<p>Additionally, the\u00a0<a href=\"http:\/\/meet.green\/plus\/\">meetgreenPlus plan<\/a>\u00a0allows you to use 30 international access numbers from the following countries:<\/p>\n<p>Argentina, Austria, Belgium, Brasil, the Czech Republic, Denmark, Estonia, Finland, France, Greece, Great Britain, Hongkong, Hungary, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Romania, Sweden, Switzerland, Singapore, Slovenia, Spain, Ukraine, the USA (United States of America)[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_custom_heading text=&#8221;Conference Room&#8221; font_container=&#8221;tag:h2|font_size:36|text_align:left|color:%234a4a4a&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1524230998522{padding-bottom: 35px !important;}&#8221;][vc_tta_accordion style=&#8221;flat&#8221; color=&#8221;white&#8221; c_icon=&#8221;&#8221; active_section=&#8221;999&#8243; collapsible_all=&#8221;true&#8221; css=&#8221;.vc_custom_1497252312397{padding-bottom: 70px !important;}&#8221;][vc_tta_section title=&#8221;How many participants can I invite to join an audio conference?&#8221; tab_id=&#8221;teilnehmer-stumm-schalten&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: left;\">The meetgreen audio conference can be held with as many as 20 participants, including a moderator.<\/p>\n<p style=\"text-align: left;\">If you want to hold a conference with more participants, you can use our <a href=\"http:\/\/meet.green\/plus\/\">meetgreenPlus rate<\/a>\u00a0which allows you to invite up to 35 persons to join your conference.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;When does the audio conference end?&#8221; tab_id=&#8221;telefonkonferenz-ende&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: left;\">A free audio conference ends when the last participant has disconnected.<\/p>\n<p style=\"text-align: left;\">A meetgreenPlus conference ends when the moderator has disconnected.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How long does my PIN remain valid?&#8221; tab_id=&#8221;pin&#8221;][vc_column_text]Your PIN will remain valid within our system for up to a year without usage.<\/p>\n<p>We will delete the PIN automatically if the free audio conference room remains inactive for more than 12 months. In this case you will receive an email reminder beforehand. You can always request a new PIN by signing up on our website again.<\/p>\n<p>With the meetgreenPlus rate your PIN is valid as long as your contract is active. You can check your PIN and other details on your personal customer portal at all times.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is it possible to mute participants?&#8221; tab_id=&#8221;1499256314297-0a812b54-0892&#8243;][vc_column_text]With the free rate of meetgreen audio conferences start with an interactive mode. This means that all participants can speak. Because of this, it is important to make sure that the phone call is conducted in a quiet room because background noise can potentially disrupt the transmission.<\/p>\n<p>If your phone is set to Dual-Tone Multifrequency (DTMF), participants can mute their line using the key command *6 to mute and unmute their line.<\/p>\n<p>With the conference manager tool which can be found via the customer portal, the moderator has the possibility to mute participants.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_custom_heading text=&#8221;Costs&#8221; font_container=&#8221;tag:h2|font_size:36|text_align:left|color:%234a4a4a&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1524231008130{padding-bottom: 35px !important;}&#8221;][vc_tta_accordion style=&#8221;flat&#8221; color=&#8221;white&#8221; c_icon=&#8221;&#8221; active_section=&#8221;999&#8243; collapsible_all=&#8221;true&#8221; css=&#8221;.vc_custom_1497252318054{padding-bottom: 70px !important;}&#8221;][vc_tta_section title=&#8221;How much does an audio conference cost?&#8221; tab_id=&#8221;kosten&#8221;][vc_column_text]<\/p>\n<div id=\"u22233-14\">\n<p>The meetgreen audio conference service can be accessed via a free landline dial-in \u00a0<a href=\"tel:+4930868757757\">030 &#8211; 868 757 551<sup>2<\/sup><\/a>\u00a0and the donation number\u00a0<a href=\"tel:+491805535353\">01805 &#8211; 53 53 53<sup>1<\/sup><\/a>\u00a0which is linked to a small fee. Using the landline causes the same costs as a local call to Berlin. If you have a telephone flat-rate the calls will be free of charge.<\/p>\n<p><strong>Important note for 1&amp;1- customers: <\/strong>1&amp;1 bills &#8220;connections to service providers that use geographical landlines&#8221; with 2,9 cents\/ minute (VAT included). These costs become effective even when 1&amp;1 connects the customer with our free meetgreen access number.<\/p>\n<p><strong>Important note for E-Plus und o2-customers: <\/strong>These providers seriously &#8220;limit&#8221; the accessibility of the free meetgreen dial-in landline &#8211; it may even be impossible to join an audio conference at all. Furthermore,\u00a0<strong>o2<\/strong>\u00a0currently bills 9 cents\/minute (VAT included) for connections via the meetgreen land line, as it is not treated as a standard domestic call (which means that it is not included in landline flatrates).<\/p>\n<p><strong>Important note for Vodafone-customers:\u00a0<\/strong>If you are using Vodafone, your audio conference may be interrupted after 30 minutes, requiring you to dial-in once more.<\/p>\n<p>The donation number costs 14 cents per minute (VAT included) if you are calling from a German landline. If you use a mobile network provider, rates may vary. Please contact your provider to find out more about their rates in cases such as these.<\/p>\n<p>For each conference participant who uses the donation number, 1 cent per minute will be donated to German environmental projects.<\/p>\n<p>Users of meetgreenPlus are billed a monthly rate of 14.90 \u20ac. This rate counts for each conference room that is created by a meetgreenPlus user. A donation rate of 1\u20ac per month\/ per conference room will be collected and donated to German environmental projects.<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How are calls to the service number billed?&#8221; tab_id=&#8221;abrechnung&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: left;\">The rates our customers pay for our service are listed on their phone bills. Each conference participant pays their own connection rate. You will not receive a bill from meetgreen.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_custom_heading text=&#8221;Web Conference&#8221; font_container=&#8221;tag:h2|font_size:36|text_align:left|color:%234a4a4a&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1524471623541{padding-bottom: 35px !important;}&#8221; el_id=&#8221;webkonferenz&#8221;][vc_tta_accordion style=&#8221;flat&#8221; color=&#8221;white&#8221; c_icon=&#8221;&#8221; active_section=&#8221;999&#8243; collapsible_all=&#8221;true&#8221; css=&#8221;.vc_custom_1497252318054{padding-bottom: 70px !important;}&#8221;][vc_tta_section title=&#8221;How can I start a web conference?&#8221; tab_id=&#8221;1499412597526-e9cac3b2-65d3&#8243;][vc_column_text]<\/p>\n<div id=\"u22233-14\">\n<p>If you would like to start a web conference, you have two options<\/p>\n<p>1. go to\u00a0<a href=\"https:\/\/start.meetgreen.de\/\" target=\"_blank\" rel=\"noopener noreferrer\">start.meetgreen.de<\/a><\/p>\n<p>2. select\u00a0&#8220;I am the moderator&#8221;<\/p>\n<p>If your browser is not webRTC-compatible, you will be offered the option of downloading the web conference application. Start the application after downloading it and select &#8220;I am the moderator.&#8221; If you have already downloaded the application it should start up automatically without initiating another download.<\/p>\n<\/div>\n<p>Enter your moderator-PIN and click &#8220;start.&#8221;<\/p>\n<p>You meeting will commence and you will be able to share your screen or invite additional participants.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I invite participants?&#8221; tab_id=&#8221;1499412597879-afa40687-d565&#8243;][vc_column_text]Use the sidebar on the right-hand side to find the invitation tool. You have two possibilities:<\/p>\n<p>You can copy the conference link and paste it into an email or another program in order to share it with your intended participants. This unique link allows participants to join the conference without necessitating a PIN. Participants simply have to enter their name.<\/p>\n<p>You can directly send an email using the &#8220;email invite&#8221; functionality which creates a new message in your email client that already contains all of the relevant access data.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How many participants can I invite to join an audio conference?&#8221; tab_id=&#8221;1593071659857-01fda274-9f97&#8243;][vc_column_text]<span style=\"font-weight: 400;\">The meetgreen audio conference can be held with as many as <\/span><span style=\"font-weight: 400;\">20 <\/span><span style=\"font-weight: 400;\">participants, including a moderator.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you want to hold a conference with more participants, you can use our <\/span><a href=\"http:\/\/meet.green\/plus\/\"><span style=\"font-weight: 400;\">meetgreenPlus rate<\/span><\/a><span style=\"font-weight: 400;\">\u00a0which allows you to invite up to 35 persons to join your conference.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I start an audio conference during a web conference?&#8221; tab_id=&#8221;1499771250573-f79dd30c-7aeb&#8221;][vc_column_text]You can use the meetgreenPlus landline dial-in for an additional audio connection. To do this, pick &#8220;access data for audio conferences&#8221; from the sidebar.<\/p>\n<p>The dropdown gives you an overview of all available dial-in numbers.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I share my screen or an application?&#8221; tab_id=&#8221;1508766040598-bdad07c6-a7cf&#8221;][vc_column_text]To share your screen or specific applications on your system, select &#8220;share desktop&#8221; or &#8220;share application.&#8221;<\/p>\n<p>Confirm your selection by clicking &#8220;share.&#8221; You will receive a confirmation message if you successfully shared your desktop or an application.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Which control options do I have as a moderator?&#8221; tab_id=&#8221;1508766171670-4c3435b7-e662&#8243;][vc_column_text]In order to manage or edit a specific participant, select &#8220;&#8230;&#8221; next to the participant. You can choose from the following functionalities:<\/p>\n<p><strong>Change the name:<\/strong><\/p>\n<p>You can change the name the participant used for his login. The updated name will immediately be visible to all other participants.<\/p>\n<p><strong>Authorize a new presenter:<\/strong><\/p>\n<p>The moderator has the option to allow any of the participants to become a presenter, which enables them to share their screen or an application. As long as a new presenter is authorized, the moderator cannot hold the presenter role. The new presenter will be notified of his status change.<\/p>\n<p><strong>Revoke a presenter authorization:<\/strong><\/p>\n<p>As the moderator you have the ability to remove the current presenter&#8217;s authorization without his or her assistance.<\/p>\n<p><strong>Remove a participant:<\/strong><\/p>\n<p>You can also remove specific participants from the online meeting.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Which control options do I have as a participant?&#8221; tab_id=&#8221;1508766885617-02f03612-805c&#8221;][vc_column_text]<strong>Change your name:<\/strong><\/p>\n<p>You can change the name you chose at the login. The updated name will be immediately visible to all other participants.<\/p>\n<p><strong>Authorize a new presenter:<\/strong><\/p>\n<p>A participant has the option to allow any of the participants to become a presenter, which enables them to share their screen or an application. As long as a new presenter is authorized, the moderator cannot hold the presenter role. The new presenter will be notified of his status change.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I end a web conference?&#8221; tab_id=&#8221;1508768356529-c8d21f0f-fa5b&#8221;][vc_column_text]As a moderator, when you want to end the meeting you can select &#8220;&#8230;&#8221; and &#8220;end.&#8221; With this step all authorizations will be revoked and all remaining participants will be removed from the room.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What are the system requirements?&#8221; tab_id=&#8221;1513345516127-dad734e2-d9a5&#8243;][vc_column_text]<strong>Internet connection<\/strong>: at least 700 kbit\/s<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Browser:<\/strong><\/p>\n<p>Firefox at least Version 52<\/p>\n<p>Chrome at least Version 61<\/p>\n<p>&nbsp;<\/p>\n<p>If you do not have any of the browsers above you will be offered a browser download by the screen sharing application.<\/p>\n<p>Download the Windows screen sharing app <a href=\"https:\/\/s3.eu-central-1.amazonaws.com\/meetyoo-dl\/meetgreen\/dist\/meetyoo-screenshare-0.0.6.exe\">here<\/a>.<\/p>\n<p>Download the Mac screen sharing app <a href=\"https:\/\/s3.eu-central-1.amazonaws.com\/meetyoo-dl\/meetgreen\/dist\/meetyoo-screenshare-0.0.6.exe\">here<\/a>.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_custom_heading text=&#8221;Customer Portal meetgreenPlus&#8221; font_container=&#8221;tag:h2|font_size:36|text_align:left|color:%234a4a4a&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1524477294693{padding-bottom: 35px !important;}&#8221;][vc_custom_heading text=&#8221;General&#8221; font_container=&#8221;tag:h3|font_size:26|text_align:left|color:%234a4a4a&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1524477247914{padding-bottom: 35px !important;padding-left: 24px !important;}&#8221;][vc_tta_accordion style=&#8221;flat&#8221; color=&#8221;white&#8221; c_icon=&#8221;&#8221; active_section=&#8221;999&#8243; collapsible_all=&#8221;true&#8221; css=&#8221;.vc_custom_1497252318054{padding-bottom: 70px !important;}&#8221;][vc_tta_section title=&#8221;System Requirements&#8221; tab_id=&#8221;1508764570705-c1cee992-ccbc&#8221;][vc_column_text]<\/p>\n<div id=\"u22233-14\">\n<p>The customer portal can be loaded and used on\u00a0<strong>Google Chrome<\/strong>, <strong>Mozilla Firefox<\/strong>, <strong>Apple Safari<\/strong> and\u00a0<strong>Internet Explorer 8, 9, 10 &amp; 11<\/strong> or\u00a0<strong>Microsoft Edge<\/strong>.<\/p>\n<p>This requires<strong> no flash player<\/strong>.<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Login&#8221; tab_id=&#8221;1508764571041-78d9efb5-841c&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: left;\">To log into the customer portal, enter your email address and your personal password. Confirm by clicking &#8220;login.&#8221;<\/p>\n<p>If you do not have your access data yet, please click &#8220;register&#8221;.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Forgotten password&#8221; tab_id=&#8221;1508764571336-257700f2-a077&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: left;\">Should you have lost or forgotten your password, you can request a new password by clicking &#8220;login details forgotten.&#8221;<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_custom_heading text=&#8221;Recordings&#8221; font_container=&#8221;tag:h3|font_size:26|text_align:left|color:%234a4a4a&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1524477749604{padding-bottom: 35px !important;padding-left: 24px !important;}&#8221;][vc_tta_accordion style=&#8221;flat&#8221; color=&#8221;white&#8221; c_icon=&#8221;&#8221; active_section=&#8221;999&#8243; collapsible_all=&#8221;true&#8221; css=&#8221;.vc_custom_1499413684143{padding-bottom: 70px !important;}&#8221;][vc_tta_section title=&#8221;Download a recording&#8221; tab_id=&#8221;1499412671970-b9bceb3b-be79&#8243;][vc_column_text]<\/p>\n<div id=\"u22233-14\">\n<p>You have the possibility to download our personal recordings and save them locally.<\/p>\n<p>You will need to select a destination directory onto which you plan to download the MP3 file.<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Send a recording&#8221; tab_id=&#8221;1499412672369-400d70f5-41db&#8221;][vc_column_text]You have the possibility to send an email with a link to your recording.<\/p>\n<p>This email contains a download link. This link can be shared with your participants. After entering their PIN when prompted, participants can download the file.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Edit a recording&#8221; tab_id=&#8221;1499771406561-0d01390e-1ba8&#8243;][vc_column_text]You can edit the title of your recording. You can use letters and digits for the new title. Changes can be confirmed by clicking &#8220;edit.&#8221;[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Delete a recording&#8221; tab_id=&#8221;1499771426990-a8e2119f-30d5&#8243;][vc_column_text]You can delete your personal recordings at any time.<\/p>\n<p>You have to confirm the deletion process by clicking &#8220;delete now.&#8221; Please remember that the deletion of a file cannot be reversed after this confirmation.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Recordings overview&#8221; tab_id=&#8221;1499771462979-cc3c73f0-d7a2&#8243;][vc_column_text]In the overview you can find a list of all your conference recordings.<\/p>\n<p>You can use the filter to sort your recordings by date.<\/p>\n<p>You have the following post-processing options:<\/p>\n<p>&#8211; send a recording link per email<br \/>\n&#8211; edit recording names<br \/>\n&#8211; download MP3 files<br \/>\n&#8211; delete recordings[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_custom_heading text=&#8221;Settings&#8221; font_container=&#8221;tag:h3|font_size:26|text_align:left|color:%234a4a4a&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1524478521498{padding-bottom: 35px !important;padding-left: 24px !important;}&#8221;][vc_tta_accordion style=&#8221;flat&#8221; color=&#8221;white&#8221; c_icon=&#8221;&#8221; active_section=&#8221;999&#8243; collapsible_all=&#8221;true&#8221; css=&#8221;.vc_custom_1499413684143{padding-bottom: 70px !important;}&#8221;][vc_tta_section title=&#8221;Change portal language&#8221; tab_id=&#8221;1499413768697-3d4843cd-9923&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: left;\">You can choose to use the portal in either English or German. You can find these options in the &#8220;settings&#8221; part of the menu. To find the settings, click your name on the bar on the upper left part of the site.<\/p>\n<p>Choose your desired portal language and confirm it by clicking &#8220;save changes.&#8221;[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Edit contact details&#8221; tab_id=&#8221;1499772037531-4785646b-b59f&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: left;\">You can edit your contact details in the settings menu.\u00a0To find the settings, click your name on the bar on the upper left part of the site.<\/p>\n<p style=\"text-align: left;\">Click &#8220;edit&#8221; in order to update your contact details.<\/p>\n<p style=\"text-align: left;\">Do not forget to confirm your changes by clicking &#8220;save changes&#8221; at the bottom of the page when you are done.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Edit billing information&#8221; tab_id=&#8221;1499772031209-5f34c6e9-5fb9&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: left;\">You can view your billing information in the settings menu.\u00a0To find the settings, click your name on the bar on the upper left part of the site.<\/p>\n<p style=\"text-align: left;\">Click &#8220;edit&#8221; in order to update your billing information.<\/p>\n<p style=\"text-align: left;\">Do not forget to confirm your changes by clicking &#8220;save changes&#8221; at the bottom of the page when you are done.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Change password&#8221; tab_id=&#8221;1499772029433-5308fefe-197d&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: left;\">To change your password, go to the settings menu.\u00a0To find the settings, click your name on the bar on the upper left part of the site.<\/p>\n<p style=\"text-align: left;\">Click &#8220;edit&#8221; in order to update your password.<\/p>\n<p style=\"text-align: left;\">Do not forget to confirm your changes by clicking &#8220;save changes&#8221; at the bottom of the page when you are done.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_custom_heading text=&#8221;Journal&#8221; font_container=&#8221;tag:h3|font_size:26|text_align:left|color:%234a4a4a&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1499772322716{padding-bottom: 35px !important;padding-left: 24px !important;}&#8221;][vc_tta_accordion style=&#8221;flat&#8221; color=&#8221;white&#8221; c_icon=&#8221;&#8221; active_section=&#8221;999&#8243; collapsible_all=&#8221;true&#8221; css=&#8221;.vc_custom_1499413684143{padding-bottom: 70px !important;}&#8221;][vc_tta_section title=&#8221;Journal entries&#8221; tab_id=&#8221;1499413804031-f24bcb3e-fe2c&#8221;][vc_column_text]<\/p>\n<div class=\"block100pWidth\">\n<p>After your conference, you can view a detailed account of your last session in a new &#8220;journal entry.&#8221;<\/p>\n<p>You can use the filter to sort your conferences by date.<\/p>\n<p>The journal contains a detailed overview of the number of participants, their phone numbers, the length of the conference, and the times when participants joined or exited the meeting.<\/p>\n<p>You can print a journal entry and download a PDF or CSV file. Please use the corresponding icons on the upper left for this.<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/meetyoo_container][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1497252813412{padding-top: 70px !important;padding-bottom: 70px !important;background-color: #f0f0ef !important;}&#8221; background_color=&#8221;inherit&#8221; color=&#8221;inherit&#8221;][vc_column][meetyoo_container][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Do you have some unanswered questions left?<\/h3>\n<p>Should you require additional information regarding the meetgreen audio conference service, please do not hesitate to contact us. We are looking forward to your feedback.[\/vc_column_text][meetyoo_button is_lightbox=&#8221;true&#8221; link=&#8221;url:%23kontakt|title:contact%20us||&#8221; lightbox_component=&#8221;Contact&#8221;][\/meetyoo_container][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"[vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1499769636912{padding-top: 100px !important;padding-right: 100px !important;padding-bottom: 100px !important;padding-left: 100px !important;background-image: url(\/wp-content\/uploads\/2017\/07\/Kostenlose-Telefonkonferenz-meetgreen-Hilfecenter.jpg?id=1223) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; background_color=&#8221;#ffffff&#8221; color=&#8221;#ffffff&#8221; padding_top=&#8221;70px&#8221; padding_bottom=&#8221;150px&#8221; el_class=&#8221;overlay&#8221;][vc_column][meetyoo_container][vc_column_text] Frequently Asked Questions [\/vc_column_text][\/meetyoo_container][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1497252860264{padding-bottom: 300px !important;}&#8221;][vc_column][meetyoo_container css=&#8221;.vc_custom_1496734008051{padding-top: 70px !important;}&#8221;][vc_custom_heading text=&#8221;Invite&#8221; font_container=&#8221;tag:h2|font_size:36|text_align:left|color:%234a4a4a&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1524222788035{padding-bottom: 35px !important;}&#8221;][vc_tta_accordion style=&#8221;flat&#8221; color=&#8221;white&#8221; c_icon=&#8221;&#8221; active_section=&#8221;999&#8243; collapsible_all=&#8221;true&#8221; css=&#8221;.vc_custom_1497252304581{padding-bottom: 70px !important;}&#8221;][vc_tta_section title=&#8221;How many participants can I invite to [&hellip;]","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1875","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - meetgreen<\/title>\n<meta name=\"description\" content=\"Frequently asked questions about audio und web conferences by meetgreen. 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